Volunteer with Us
Our volunteers come from a wide variety of backgrounds. All volunteers receive comprehensive training so do not need any previous qualifications or specific experience.
Volunteering to help with Citizens advice is very rewarding: Helping local people and making a real difference to our community.
For further information, or if you would like to visit us to find out more, please email the Training Manager – training@cabr.org.uk
You can find out more about volunteering with Citizens Advice HERE
Available Volunteer Roles at CABR
- Admin Assistant
- Generalist Adviser
- Trustee
- Initial Advisers
- Volunteer Advice First Aiders
We are looking to recruit an admin volunteer to join our team based at our Bromsgrove office. Do you enjoy working with a variety of people and want to help our busy service?
Are you:
- friendly and approachable
- respect views, values and cultures that are different to your own
- good with IT
- willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection
- willing to undertake training in your role
Your role would consist of a variety of tasks:
- answer the telephone, reply to emails and post
- greet clients in reception
- type up letters and read through documents checking for proofing errors
- print and scan documents using a printer
- update spreadsheets and databases
- help support the wider team, liaising with advisers and our Supervisors
We require a minimum of half a day a week (4 hours)
We ask all potential volunteers to download and complete the application form HERE and email it to training@cabr.org.uk.
As a trustee you’ll have the chance to help lead an organisation that’s making a real difference to clients and local communities.
Each local Citizens Advice is a registered charity with its own board of trustees who are responsible for deciding how the local Citizens Advice is run, including deciding how resources are used, making sure the charity is fulfilling its purpose and has all the relevant policies and procedures in place.
Being a trustee is a hugely important role in the local Citizens Advice and many trustees find it really rewarding being able to give back to the community, as well as a great way of putting existing skills to use and a fantastic opportunity to learn new things from others.
As a trustee, you’ll receive an induction to the service and the role so that you know what’s expected and how to carry out your role. Many trustees find volunteering in this role with Citizens Advice a great opportunity to gain experience of strategy and leadership.
You don’t need specific qualifications or experience to be a trustee. Local Citizens Advice trustee boards welcome people of all ages, backgrounds and experience who are passionate about the Citizens Advice service. Your experience might include employment, volunteering or your own personal experiences outside of this. As a trustee you’ll need to have good judgment and be able to work in a team.
To enquire about becoming a Trustee for Citizens Advice Bromsgrove & Redditch please email trustee@cabr.org.uk
Here at Citizens Advice Bromsgrove and Redditch we are currently recruiting for volunteer initial advisers.
Our advisers help clients with initial advice and support and are the first contact when clients call our Adviceline telephone service.
Our training consists of both online e-learning (some of which you can complete at home) and also a practical group training session one morning per week held at the Bromsgrove Office. Initial training takes approximately 8 weeks.
Once trained in the role initial advisers can progress if they wish to the role of a generalist adviser.
We ask for an initial commitment of 7 hours per week during training.
Following training we also ask for a commitment of at least one regular day per week at our office for a year. Our working hours are currently 9am-4.30pm. We can arrange 2 half days 9am-1pm or 12.30-4.30pm also to fit around any care commitments.
For further information please read our skills and role description document HERE.
We ask all potential volunteers to download and complete the application form HERE and email it to training@cabr.org.uk.