Contact Us
Local Adviceline – 0808 278 7890
Available 9am to 5pm, Monday to Friday.
National Adviceline 0800 144 8848
Available 9am to 5pm, Monday to Friday.
We are now offering a limited number of face to face appointments at our Bromsgrove office. An assessment will be made via Adviceline prior to any appointment to check is a face to face appointment is appropriate.
You can contact us via our online contact form below. This form is for non-emergencies. If you require a foodbank voucher or gas/electric top-ups please contact our Adviceline for assistance.
Due to the demand of the service at the present time, we will respond via email, but any more complicated advice needs you will need to contact our Adviceline.
To use the online contact form please click HERE or scroll to the bottom of the page.
Universal Credit Help to Claim – 0800 144 8444
Advisers are available 8am to 6pm, Monday to Friday
Consumer Helpline – 0808 223 1133
Lines are open Monday to Friday, 9am to 5pm. Lines are closed on bank holidays.
Citizens Advice Debt Helpline – 0800 240 4420
If you’re having issues with money or debt, you can call our debt helpline – it’s available 9am to 5pm, Monday to Friday.
You can chat online about a debt problem using Citizens Advice chat service – they can usually help between 8am and 7pm, Monday to Friday.
Citizens Advice offer an online chat service for the following:
- General Advice
- Universal Credit Help to Claim
- Consumer Issues
- Debt Issues
- Gas/Electricity Issues
To speak to an adviser via chat, please click here
***WE NO LONGER OFFER A DROP-IN SERVICE. PLEASE DO NOT VISIT OUR OFFICE UNLESS YOU HAVE A PRE-ARRANGED APPOINTMENT WHICH HAS BEEN BOOKED VIA ADVICELINE – 0808 278 7890.***
Registered Office:
50-52 Birmingham Road
Bromsgrove
Worcestershire
B61 0DD
Tel: 0808 278 7890
Online Contact Form
Online Contact Form Closed
Our online contact form is closed from Friday 22nd Dec 2023 and will re-open on Tuesday 2nd January 2024. If you are needing assistance before it re-opens, please call our National Adviceline on 0800 144 8848 which is open on 27th to 29th December 9am – 5pm.