Citizens Advice Bromsgrove & Redditch

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Volunteer with Us

Our volunteers come from a wide variety of backgrounds. All volunteers receive comprehensive training so do not need any previous qualifications or specific experience.

Volunteering to help with Citizens advice is very rewarding: Helping local people and making a real difference to our community.

For further information, or if you would like to visit us to find out more, please email the Training Manager –

You can find out more about volunteering with Citizens Advice HERE

Our Volunteers on Adviceline

Available Volunteer Roles at CABR

Here at Citizens Advice Bromsgrove and Redditch we are currently recruiting for volunteer advisers.

Our advisers help clients with a wide variety of issues via telephone, email and face to face, including help with benefits, debt, cost of living, housing and employment.

Our training consists of both online e-learning (some of which you can complete at home) and also a practical group training session one morning per week held at the Bromsgrove Office. Initial training takes approximately 14 weeks and you will obtain a training certificate on completion of this.

We ask for an initial commitment of 14 hours per week during training.

Following training we also ask for a commitment of at least one regular day per week at our office for a year. Our working hours are currently 9am-4.30pm. We can arrange 2 half days 9am-1pm or 12.30-4.30pm also to fit around any care commitments.

We ask all potential volunteers to download and complete the application form HERE and email it to

As a trustee you’ll have the chance to help lead an organisation that’s making a real difference to clients and local communities.

Each local Citizens Advice is a registered charity with its own board of trustees who are responsible for deciding how the local Citizens Advice is run, including deciding how resources are used, making sure the charity is fulfilling its purpose and has all the relevant policies and procedures in place.

Being a trustee is a hugely important role in the local Citizens Advice and many trustees find it really rewarding being able to give back to the community, as well as a great way of putting existing skills to use and a fantastic opportunity to learn new things from others.

As a trustee, you’ll receive an induction to the service and the role so that you know what’s expected and how to carry out your role. Many trustees find volunteering in this role with Citizens Advice a great opportunity to gain experience of strategy and leadership.

You don’t need specific qualifications or experience to be a trustee. Local Citizens Advice trustee boards welcome people of all ages, backgrounds and experience who are passionate about the Citizens Advice service. Your experience might include employment, volunteering or your own personal experiences outside of this. As a trustee you’ll need to have good judgment and be able to work in a team.

To enquire about becoming a Trustee for Citizens Advice Bromsgrove & Redditch please email

We are looking for a volunteer gardener to dedicate some time to look after our small garden.

We need our bushes, shrubs and grass to be maintained to make it a nice place for our volunteers to enjoy.

Tools will be provided and any cuttings will be taken away by us.

If you are interested please email and we can arrange a site visit to show what is required.

We are currently recruiting for volunteer admin/ information assistants.

Our assistants give clients information via telephone, email and face to face. They also assist clients in reception, answer the telephone, update spreadsheets and databases and complete general office tasks.

Our training for assistants consists of brief online e-learning (some of which you can complete at home) and also practical group training sessions held at our Bromsgrove Office. Initial training takes approximately 3 weeks. For this role we ask for a commitment of 5 hours per week.

We ask all potential volunteers to download and complete the application form HERE and email it to

We currently are offering free training to members of local community organisations within the Bromsgrove area. This training is developed to enable volunteers, who are already assisting clients within the community, to give advice first aid in the form of assisted information, signposting and referring clients to CABR who are in need of further support.

If you are interested in accessing this free training for further details please contact us via email at

Volunteer Feedback

"I have been a volunteer Trustee at CABR for a few years. It has been fantastic to be able to give something back to the community and support the super team who bring the service to life. A really worthwhile thing to and possible alongside my full time job."
Volunteer Trustee
"I enjoy being part of the team and being in contact with the local community, helping them with their diverse range of enquiries. I also like the challenge of keeping up to date with the information and resources needed to help our clients."
Volunteer Adviser
"I really appreciate the warmth and gratitude shown by clients when you have been able to help them resolve their problems."
Volunteer Adviser
"The other staff and volunteers are so friendly and it's a lovely environment to work in."
Volunteer Admin Support
"It's interesting and satisfying to help clients with their problems. I also enjoy the company of my colleagues."
Volunteer Adviser
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